{"id":15173,"date":"2025-05-15T18:55:37","date_gmt":"2025-05-15T18:55:37","guid":{"rendered":"https:\/\/finderica.com\/?p=15173"},"modified":"2025-05-15T18:55:37","modified_gmt":"2025-05-15T18:55:37","slug":"how-employee-engagement-shapes-the-customer-experience","status":"publish","type":"post","link":"https:\/\/finderica.com\/?p=15173","title":{"rendered":"How employee engagement shapes the customer experience"},"content":{"rendered":"<div>\n<p>Most bank leaders say their institution puts a high priority on employee experience as a strategic business goal and in turn, front-line employees seem to widely embrace their institutions&#8217; values and expectations. Further, nearly 9 in 10 employees report excellent or good productivity at work.<\/p>\n<p>Perhaps productivity is so strong because, when it comes to employee experience strategy, improving productivity is the most prioritized outcome by bank leadership, followed by automation to improve workflows.<\/p>\n<p>Bank professionals largely agree that the customer experience shapes the way work is performed within their organization. However, there are some issues that disrupt a customer-centric approach.<\/p>\n<p>According to recent research by American Banker, inadequate technology, disconnected workflows and an overreliance on manual processes are the biggest contributors to derailing customer service.<\/p>\n<p>Here&#8217;s a look at some of our findings.<\/p>\n<\/div>\n<p><a href=\"https:\/\/www.americanbanker.com\/list\/how-employee-engagement-shapes-the-customer-experience\" target=\"_blank\" rel=\"noopener\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Most bank leaders say their institution puts a high priority on employee experience as a strategic business goal and in turn, front-line employees seem to widely embrace their institutions&#8217; values and expectations. Further, nearly 9 in 10 employees report excellent or good productivity at work. Perhaps productivity is so strong because, when it comes to<\/p>\n","protected":false},"author":1,"featured_media":15174,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[218],"tags":[2869,1994,4717,3283,6239],"class_list":{"0":"post-15173","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-banking","8":"tag-customer","9":"tag-employee","10":"tag-engagement","11":"tag-experience","12":"tag-shapes"},"_links":{"self":[{"href":"https:\/\/finderica.com\/index.php?rest_route=\/wp\/v2\/posts\/15173","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/finderica.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/finderica.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/finderica.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/finderica.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=15173"}],"version-history":[{"count":0,"href":"https:\/\/finderica.com\/index.php?rest_route=\/wp\/v2\/posts\/15173\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/finderica.com\/index.php?rest_route=\/wp\/v2\/media\/15174"}],"wp:attachment":[{"href":"https:\/\/finderica.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=15173"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/finderica.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=15173"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/finderica.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=15173"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}