{"id":13566,"date":"2025-04-15T14:59:21","date_gmt":"2025-04-15T14:59:21","guid":{"rendered":"https:\/\/finderica.com\/?p=13566"},"modified":"2025-04-15T14:59:21","modified_gmt":"2025-04-15T14:59:21","slug":"can-ai-fix-customer-service-in-payments","status":"publish","type":"post","link":"https:\/\/finderica.com\/?p=13566","title":{"rendered":"Can AI fix customer service in payments?"},"content":{"rendered":"<div>\n<div class=\"Enhancement\" data-align-center=\"\">\n<div class=\"Enhancement-item\">\n<div class=\"RawHtml\" data-module-mame=\"editors-pick\">\n<div class=\"ep_main\" style=\"margin-top: 20px; margin-bottom: 20px; background-color: #F5F5F5; border-top: 2px solid #00745F; padding: 0px 20px 20px 20px; width: 100%;\">\n<div class=\"ep_pill\" style=\"padding-top: 20px; padding-bottom: 10px; margin: auto;\"><\/div>\n<p>Enjoy complimentary access to top ideas and insights \u2014 selected by our editors.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<div class=\"Enhancement\" data-align-center=\"\">\n<div class=\"Enhancement-item\">\n<div class=\"RawHtml\">\n<div class=\"flourish-embed flourish-chart\" data-src=\"https:\/\/www.americanbanker.com\/news\/visualisation\/22667205?1792826\"><img decoding=\"async\" src=\"https:\/\/public.flourish.studio\/visualisation\/22667205\/thumbnail\" width=\"100%\" alt=\"chart visualization\"><\/div>\n<\/div>\n<\/div><\/div>\n<p>Generative artificial intelligence has usurped its traditional counterpart as the next growing technology taking the payments industry by storm.<\/p>\n<p>According to American Banker research published in March, roughly 84% of payments leaders say their organizations are using or plan to use <ps-link>generative AI<\/ps-link> products to <ps-link>strengthen customer service<\/ps-link>, sales and messaging experiences facing consumers \u2014 the top use case for the technology among respondents.<\/p>\n<p><ps-link>Managing workflows and workloads<\/ps-link> was the next popular use case, with more than 80% of respondents currently using Gen AI or planning to do so sometime in the next 12 months.\u00a0<\/p>\n<p><b>Relevant links<\/b>:<\/p>\n<\/div>\n<p><a href=\"https:\/\/www.americanbanker.com\/news\/can-ai-fix-customer-service-in-payments\" target=\"_blank\" rel=\"noopener\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Enjoy complimentary access to top ideas and insights \u2014 selected by our editors. Generative artificial intelligence has usurped its traditional counterpart as the next growing technology taking the payments industry by storm. According to American Banker research published in March, roughly 84% of payments leaders say their organizations are using or plan to use generative<\/p>\n","protected":false},"author":1,"featured_media":13567,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[218],"tags":[2869,1896,474,1336],"class_list":{"0":"post-13566","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-banking","8":"tag-customer","9":"tag-fix","10":"tag-payments","11":"tag-service"},"_links":{"self":[{"href":"https:\/\/finderica.com\/index.php?rest_route=\/wp\/v2\/posts\/13566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/finderica.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/finderica.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/finderica.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/finderica.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=13566"}],"version-history":[{"count":0,"href":"https:\/\/finderica.com\/index.php?rest_route=\/wp\/v2\/posts\/13566\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/finderica.com\/index.php?rest_route=\/wp\/v2\/media\/13567"}],"wp:attachment":[{"href":"https:\/\/finderica.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=13566"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/finderica.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=13566"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/finderica.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=13566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}