Browsing: customers

Key insight: Attackers are bypassing technical security by impersonating IT staff and tricking employees into handing over credentials.What’s at stake: The leak hits Figure during a…

Rate (formerly known as Guaranteed Rate) has linked up with Betterment to deliver some big mortgage rate discounts.If you’re a current Betterment customer with at least…

Key insight: Threat actors likely used “vishing” or voice phishing to compromise IT support at a third-party vendor, believed to be Salesforce. What’s at stake: While account…

Key Insight: After acquiring Comerica, Fifth Third plans to use paper mailers as well as digital marketing to reach consumers in the Western U.S.Supporting Data: In…

Key insight: Beyond courier scams, banks are battling “card cracking” schemes where fraudsters solicit credentials from young users on social media to deposit worthless checks.Expert quote:…

Elite Home Warranty, a New York-based company that offered plans in more than 40 states, filed Chapter 7 bankruptcy in November 2025. The company is no…

Mustafa Hatipoglu | Anadolu | Getty ImagesVisa said on Thursday that it successfully completed hundreds of AI transactions as part of a pilot program that kicked…

Key insight: Capital One topped the customer satisfaction list for the sixth year in a row, with a score of 702.Expert quote: J.D. Power’s Paul McAdam:…

Key insight: The new offices in California and Nevada represent Customers Bancorp’s first presence west of the Rocky Mountains. Expert quote: “A lot of these bankers are…

Financial services firms have a responsibility to help more people — especially younger generations — navigate an increasingly complex financial landscape with clarity, confidence and optimism,…