Browsing: customer

Kerry Gross, director of research intelligence at American Banker, moderated a panel with Brianna Elsass, head of U.S. digital servicing at BMO; Erin Holloway, executive industry…

Most bank leaders say their institution puts a high priority on employee experience as a strategic business goal and in turn, front-line employees seem to widely…

J.D. Power study: Customer satisfaction increasing at banks but more so at credit unions Source link

Enjoy complimentary access to top ideas and insights — selected by our editors. Generative artificial intelligence has usurped its traditional counterpart as the next growing technology…

A Social Security Administration (SSA) office in Washington, DC, March 26, 2025. Saul Loeb | Afp | Getty ImagesFast-moving changes at the Social Security Administration by the…

Jim Dyson | Getty Images News | Getty ImagesCitigroup mistakenly credit a customer’s account with $81 trillion last year when it meant to send just $280.The…

Best banks for customer experience Source link

This week, Finastra, a financial software company that says it serves “45 of the world’s top 50 banks” and has more than 8,100 customers, publicly acknowledged…